Shipping & Returns


Free Shipping within the USA over $75. 

Expect delivery times between 3 to 7 business days. Orders are shipped on weekdays (Monday through Friday - excluding holidays).

Please be sure to provide a SECURE delivery address. Simply Birkenstock is not responsible for lost or stolen items with a confirmed delivery from the carrier. 

Your package will ship via USPS or UPS. Please note the order in the comments section or call us directly if you require a specific carrier. Our NH store number is 603-715-2259.

If you require an expedited service, please call us for options and quotes.

Returns / Exchanges

Customers are responsible for return shipping costs on returns and exchanges.

We only accept returns purchased from Simply Birkenstock within 30 days of delivery. After this time period, you will receive a store credit (or exchange).

The shoe box must be shipped inside a shipping box. Do not adhere labels, tape, or any markings on the original shoe box.

Returned items must be UNWORN and in NEW condition in the original packaging. Please note that Birkenstocks very quickly show foot imprints on tried-on shoes. Once we receive your return and accept the condition of the return, we will refund your original method of payment or exchange.

Include inside the return: A copy of your original receipt, your name, address, phone number, and what you would like to do: refund, exchange, or store credit. If you are exchanging, please let us know what you would like in exchange – color, size, style…

Questions? Please call us 603-715-2259 or email,

Send all returns/exchanges to:

Simply Birkenstock
31 N Main Street
Concord, NH 03301