We ship for free on orders over $75 dollars (USA only). We can ship to virtually any address. (Please note that there are restrictions on some products, and some products cannot be shipped to international destinations) Simply Birkenstock is not responsible for any duties or fees associated with shipping outside USA.
Our standard "Free Shipping" is via US Postal "Priority Mail Service" or UPS "Ground Service". Beyond our free shipping offer, when you place an order, we provide the costs for shipping based on specific customer needs ie: 2day and 3 day deliveries. Quotes will be provided on a "shipping quotes" page.
You will typically receive your order in 5-12 business days from the date you placed the order. Please contact us via e-mail or phone our store for an estimated delivery date.
You may return unworn items in their original condition and box along with a copy of your receipt within 30 days of delivery for a full refund or exchange. Customers are responsible for the return shipping costs.
You should expect to receive your refund when your package is returned to our store. Please allow 5-10 business days for returns to be processed.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the "Return Items" button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
All returns should be sent to:
8 South Main Street
Concord, NH 03301