Shipping & Returns
We ship for free on orders over $100.00 dollars (USA only). We can ship to virtually any address. (Please note that there are restrictions on some products, and some products cannot be shipped to international destinations) Simply Birkenstock is not responsible for any duties or fees associated with shipping outside USA.
Our standard ” Free Shipping" ” is via US Postal & “Priority Mail Service"” or UPS “Ground Service"”. Beyond our free shipping offer, when you place an order, we provide the costs for shipping based on specific customer needs ie: 2 day and 3 day deliveries. Quotes will be provided on a “shipping quotes” page. You will typically receive your order in 4-8 business days from the date you placed the order. Please contact us via e-mail or phone our store for an estimated delivery date.
You may return unworn items in their original condition and box along with a copy of your receipt within 30 days of delivery for a full refund or exchange. Customers are responsible for the return shipping costs. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If you return is approved, you should expect to receive your refund to your credit card (or original method of payment). In approximately 5-10 business days for returns to be processed and credit card refunded.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the “My Account” menu and click the “Return Items” button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
- You have 30 days to return an item from the date you received it.
- Purchases eligible for a return must be unused and in the original condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.